Customer Testimonials
Have bought 2 cars from Apple Ford since 2017. Service them exclusively at Apple.
We drive 45 minutes from Fridley, for their Friendly respectful service. Technical service and Customer service is beyond excellent, (need another star for rating).
11-12-26 experience with Eric Ackerman was Exemplary. Wife and I are both well beyond retirement age and still working, often take a vacation day to have vehicles serviced at Apple, traveling early threw Mpls to avoid traffic, and waiting for service to be completed.. This particular visit was for recalls took a significant amount of time. Eric knew we planned to stay at the ... Read More DealerRater - Nov 13, 2026
Apple Ford service is beyond outstanding. They pick up your vehicle, they diagnose the problem, they stand contact with you the whole time, make sure claims are taken care of with extended warranties if possible, and deliver your vehicle back to your house. They get it right!
I have come to this dealership numerous times to take care of problems that other dealerships and other service repair centers could not handle. Their service is exceptional, they always get me in very quickly, they take care of the problem efficiently, and their staff is knowledgeable and exercises exceptional customer service. There is no better place to go then Apple Valley Ford dealership.
Super busy dealer, good sales force and selection. Service department can be frustrating, super slow to even look at your vehicle. They'll give you a real quick appointment to drop off your vehicle, but several times my truck has sat in their parking lot for several days before they even get a chance to look at it. Every visit to service department is an adventure in patience and my blood pressure.
Solid service.
JAKE was great to work with!
I had an outstanding experiance ordering and having a new Ford battery installed in my F-150. Scott Roberts worked with me to get the mobile service scheduled, at my convenience. The last battery I purchased from Apple Auto, for my F-150, lasted 8 years. My battery was not giving me any trouble, but I decided 8 years was long enough, so I purchased a new one before I had a problem with the old one.
I found the vehicle I had been looking for at Apple Valley Apple Ford in St. Paul Minnesota. This was my first remote buy and was a little apprehensive. But then I got the chance to work with the amazing Jillian! She went above and beyond to help me through the whole process including extra videos and pictures I requested. If you are looking at a vehicle there, I would definitely look her up!
The reason for 4 stars is there was a lack of urgency on the financial side. I know that I was not front and center there, but ... Read More Google - Nov 11, 2026
Always treated well at AV Ford both for my Ford Edge and even non ford vehicles.
I would not buy anywhere else!
⭐⭐⭐⭐⭐
I had such an amazing experience from start to finish! Jillian was absolutely phenomenal! She was welcoming, knowledgeable, patient, and genuinely kind. She made the entire car-buying process enjoyable and stress-free, never making me feel pressured or rushed. Her professionalism and personality truly made the experience exceptional!
I also want to recognize the gentleman who helped me with financing (I believe his name was Matthew!). He was equally wonderful, taking the time to explain everything clearly and making the financial process smooth and comfortable.
What impressed me most was how genuinely cared for and respected I felt throughout the entire ... Read More Google - Nov 7, 2026
Good service and friendly employees
Yesterday, I visited Apple Ford to test drive a few vehicles to find something to replace my car. We found a vehicle we really liked and Mark Bowerman assisted us through the purchase process. Mark was very patient, friendly and helpful during our purchase. Sarah went through all the paperwork thoroughly with us and the process was simple. We are grateful to Mark and Sarah - and Apple Ford - for helping us find our new car and for making the process so simple and easy! We’re so excited about our new Edge.
I set up an appointment to meet with the new car sales guy. Easiest sale ever! I know what I want, no test drive or sales pitch needed. I walked in and I was treated like I didn’t matter. Pointed to go hang out and get some coffee. Waited for over 30 mins and watched the salespeople flirt and play grab ass with each other. No one else even acknowledged me. Some of the worst hospitality I’ve seen, especially for the 10’s of thousands of dollars you spend when you buy their product.
Everytime the employees go above and beyond helping me get my car in and out as quickly as possible and have always explained everything thoroughly and have been so kind.
go here!
Great experience
Great experience with Ryan, a friendly and knowledgeable professional. He applied no pressure and was super easy to work with. Good follow-up and great experience overall.
Apple Valley Ford was a local dealer registered to take care of my emissions recall. They’re great communication allowed me to schedule my at home software update on my 2020 Ford F150 to be done before work. John, the service technician communicated excellent with me, gave me recommendations, Was personable, friendly, and even did some other complementary tests on my vehicle to determine its overall health before the winter. I will be calling them in the future.
Awesome experience! Thanks!
Excellent Experience from Start to Finish!
I had a great experience purchasing my new Ford Bronco! I was looking for a very specific model with unique stripes and additional features that aren’t easy to find. Not only did they have exactly what I wanted, but they also offered me a better price and a lower interest rate than another dealership.
They made the entire process easy. I had been paying for a rental car for weeks and was eager to get into my new vehicle. I was also on a very tight schedule the day I picked it up, ... Read More Google - Oct 28, 2026
I I recently purchased a used truck from Apple Valley Ford in Minnesota. My experience was super easy. I didn’t have to negotiate that much because I had already done my research and knew the that I was getting a fair price. They made the whole process very simple and very easy. No hard pressure selling tactics or anything like that. If you do decide to go to them, which I highly suggest please contact David Stoltz. He was the person I worked with and he took care of me like I was his best friend. No pressure, no ... Read More Google - Oct 26, 2026
Great staff, professional, excellent communication and service.
It was a really good experience. The sales rep was very understanding,helpful and had lots of patience. We had a really good experience.
I have been buying vehicles from Apple Valley Ford since they opened many years ago. Never a bad experience. I’ve always been treated very well. Vehicles have always been better than other dealerships. Mark has always been my go to guy! Thanks Mark!!
I dealership with no experience. When I went to apple valley auto in ford the whole process was very sloppy and unprofessional. First day I go look at my 2019 volkswagen I do the test drive , check engine pulls up 2 minutes into the drive. Pretty obvious to me ford hides the check engine codes and doesn't fix anything. I asked then to fix this issue and I will still be invested in the car. Car took days to finish and I was never told the issue or never was really filled on much. Once the car was fixed and I ... Read More Google - Oct 22, 2026
Very helpful. Very knowledgeable. Even help me find financing at a great rate.
Service tech was on-time and worked diligently to fix the recall items on task.
Ford Corporate does not support their dealerships when known problems are diagnosed. They are left holding the bag and you will have to fight for any support from the corporation that puts out known mechanical issues with their vehicles.
Everything was great until there was an issue about a car part needing to be replaced and I was supposed to get a call back from them but it has been 4 days now with no call back for a resolution. The sales person was great to work with though!
We absolutely enjoyed our sales person, Carter! No pressure and very accommodating and knowledgeable. We will recommend him to anyone we know in the hunt for a new vehicle.
In the last 40 years I have purchased 7 new Ford pickups from about as many different dealerships. By far Apple Valley Ford’s people are the best. Our new friends David and his manager Drake are just great people. No B.S. through the whole process - any and all questions were answered enthusiastically. If you want an easy, no pressure truck buying experience - go see the guys at AVF - they will do right for you.
Went into Apple Valley Ford with my father to look at a 2017 hyundai tucson that they had on the lot. After a previous terrible experience at a different dealer I gotta admit I was pretty apprehensive about the visit as I've only had the one bad car buying experience. Morgan took care of us and I have to say she is probably one of the most genuine human beings I have ever met in my life. Apprehension gone within the first couple minute of talking to her. Not only is she very kind, outgoing and accommodating but she knew ... Read More Google - Oct 16, 2026
No pressure deal, a fair price and good to work with
Jillian, Corey and Drake and are nothing short of stone cold rockstars. I will work with them every time I buy a car in the future.
Kaeli was very understanding, patient, and respectful during my time there. I would recommend her and the apple valley ford dealership if youre looking for a new/used car!
Great people to work with.
Easy in, easy out. Great dealership. Was very happy with selection and the process.
Came to Apple Valley Ford looking to order a new, custom Ranger XLT. Andrew, my sales rep., was able to assist, answer questions and provide updates throughout the build process. Very much enjoying the new truck. Thank you!
Great experience working with joe everything went smooth, very helpful teaching all the new features on my truck
Bruce S was a pleasure to work with, had me in and out with a vehicle within a couple of hours. The finance team and Matt specifically were good to work with. They were willing to work with me in a unique situation as I was waiting on paperwork from my insurance company for a vehicle id previously bought from Apple Ford that had been totaled.
The manager and my salesman, Tommy were perfect. Not pushy, very informative, answered all of my questions and told me stuff I wanted to know that I didn’t even know to ask. Couldn’t be happier.
Jillian at Apple autos Ford, made my car buying experience extremely easy and simple, great customer service by everyone!
Great service, took care of my tire leak issue in a timely fashion and got me back out on the road right away.
Trystan was fantastic to work with. He was very patient, kind and thorough. He didn’t make us feel pressured to buy a car but also made us feel welcomed and like he was happy to spend the time with us to find the right car for us. We will definitely be back for cars in the future and have already recommended Apple Valley Ford (specifically Trystan) to friends and family)
This is my 3rd Vehicle purchased from Apple Valley Ford. Every time it is a fantastic experience. They listen. Provide quality options for your needs and truly care. Dave and Isaac are top notch employees and great people. Highly recommend
Sales rep, Jacob, very kind, patient, knowledgeable, and willing to help me. He researched cars that were available with prices, and called me that evening.
I had condensation that accumulated in my tail light housing and my truck was under warranty. They said it could not be covered and I had to do an insurance claim to get it fixed... I then went to the Shakopee Ford and they said it was covered and they didn’t understand why they would say that to me while my truck was under warranty. So based upon this experience it looks like Apple Valley Ford has a few incompetent people that don’t know what they are talking about. Not a good look whatsoever. I will not be ... Read More Google - Oct 13, 2026
Communication with the representatives at this establishment was not professional or timely at any point over this past month.
My vehichle has been with Apple Ford Autos since mid September 2026. On 09/24/2026 Service representative Erik told me I would get a call back for an offer on my vehicle the following Monday. I was not called back until Friday 10/09/2026. On that call, Erik blamed a sales representative (Jenny, who I have never spoken to) for the lack of communication and said I would get a call back later that day.
Each time I sope with service agent Erik, it is clear ... Read More Google - Oct 9, 2026
Brought a "new to me" used Ford (purchased elsewhere) in for recall work. While they had the vehicle in their service department, a full inspection was completed that I didn't request and I was quoted $5600 worth of repairs. This included leaking shocks, leaking main seal and a rear boot axle "spitting out" grease. My extended warranty referred me back to where I purchased the car who found NOTHING wrong with the vehicle. A 3rd opinion by my local mechanic also found NOTHING wrong with the vehicle that required immediate maintenance to the tune of $5600. This ... Read More Google - Aug 26, 2026
Service bad ......can't fix a truck while you wait must leave. Maybe they don't have enough service tech to do the correct work
I didn't want to write a negative review without thinking about the experience for a week.
The sales team is wonderful but the service department needs to do better!!
There have been multiple issues in the service department. I made an appointment to get a recall done on my husband's vehicle and when I arrived was informed that the recall might take 10 minutes or it might take an hour. If it took the hour, I wouldn't get the vehicle back until the next day since they closed at 6pm. I took the vehicle home since I had ... Read More Google - Aug 4, 2026
My family and I have purchased many vehicles from AV Ford over the years, this last experience of a recall fix of my sync system on a 2020 Escape was a failure from many departments.
Between their mobile coordinators being called out twice for the same recall, which wasnt able to be fixed out of shop, to the mobile coordinator Sam not knowing her people had already been out once before and telling me my car had to go in shop for the 2nd time.
Their wonderful valet team came and picked my car up to finish the work...after receiving ... Read More Google - Jul 29, 2026
waited 20 minutes no one came to help. went inside everyone stood on there phones. terrible service and terrible people.
Received a notice letter from the manufacturer about a (potentially) faulty part that causes grinding sounds when I drive and trouble with gear shifting. Since my car experienced those symptoms I brought it in for the free inspection.
The worker at the counter was asking about all the symptoms that my car was experiencing. I reiterated the symptoms that was in the letter… he kept pushing for more things going wrong with the car, I said a few more symptoms, but mentioned that I ONLY want to focus on what’s covered with the free inspection. He brushed it off. ... Read More Google - Jul 15, 2026
Dishonest sales tactics and false promises. Agreed to fix an issue at signing and did not follow through.
As part of a 150,000 mile service the transmission fluid and filter were changed, but the bolts were not properly secured. The transmission fluid leaked out and the transmission failed. This left me stranded at the roadside and required a tow, Rideshare to a car rental on a Saturday, and two-day care rental until Apple Auto could correct the problem. I requested reimbursement of my expenses. It's been one week with no resolution.
Had an "appointment" for service. Even though was just having oil changed and tires rotated, they stuck me in line in the quick lane where others can just show up. Had to wait, don't know what the appointment did for me?
I bought a used truck from them that ended up having all kinds of problems. Some were major and some weren’t, but there were many trips to the shop with that vehicle. Luckily I had bought a warranty on it, but I still spent a lot of money out of pocket chasing a bad lifter that started failing intermittently as soon as their return window closed with the ford blue certification. I’m convinced they knew about this because I had it hang around for over 2 years until I finally got rid of the vehicle. When I sold it, ... Read More Google - Jun 29, 2026
I purchased an suv with a faulty a/c unit. They filled it with Freon right before I test drove it making it seem as if it works. I voiced my concerns about it before purchasing it. They assured me it was fine. It stopped blowing cool air by the next day. I called them and the dealership told me they wouldn’t fix it for free. Bad business. Bad people. Buyers beware.
I attempted to obtain information regarding a transmission fluid service that appears in both the CarFax report and service records for my vehicle. However, I was informed that the dealership has no record of performing any transmission-related service on the vehicle. This raises significant concerns, as the vehicle has experienced transmission issues ever since that service was reportedly performed.
The existence of service records indicating the work was completed, coupled with the dealership's denial that any such service occurred, leaves me without a clear explanation for the transmission problems that followed. From my perspective, this creates the appearance that ... Read More Google - Jun 10, 2026
The worst. i found a car, sales confirmed availability, i told to come in. while on the way in 10 minutes, sales staff communicated among them and hold the car on their friends. Nepotism in its highest level!
Apple Valley Ford is always fantastic and consistent with their work and detailed explanations of what is being done to my vehicle
I pulled into the "appointment" line and waited 15 minutes. When I got to the front I was told I was in the wrong line, even though I had an appointment. I maneuvered over the sidewalk to another line and pulled in. I got out of my car and waited for someone to look up. 3 of the 4 were eating at their desk and no one said a word to me. I finally approached someone who asked someone else to take a look (my service was for my moon roof.) The person said he "had to use the bathroom&... Read More Google - May 27, 2026
The service dept was very difficult to work with. They are impossible to reach and will not provide you with direct phone numbers so when you attempt to reach them it goes to a call center that is not even located at there dealership. My truck was returned to me in a dangerous condition cause they were unable to locate the issue. I had to return the truck the same day they gave it back to me for additional service, and then had to wait days for repairs again. Overall they misdiagnosed my truck, didn’t properly fix it and ... Read More Google - May 27, 2026
We purchased our Ford Bronco Sport at Apple Ford. Recently it needed a repair due to an issue with the wiring harness. We couldn't have had a better experience with customer service. Eric A. was our service advisor and he was top notch in being thorough, great communication and ensuring that the problem was solved correctly. He went the extra mile to work with our warranty and have the problem part covered. If I could give Apple Ford and Eric more than 5 stars because of this level of customer service, I would!
Good customer. I bought a used truck a year ago. The truck had and has a lot of issues. The vehicle was not gone through very well but the dealer is still working to get it right.
Easy to get an appointment. Solid place. Very professional, very thorough work. Casey is the best!
READ the fine print before trusting the financial guys
Purchased a used 2014 F-150 from at Apple Ford in Apple Valley and unfortunately the experience after the sale has been very disappointing.
Shortly after purchase, the truck began sputtering and hesitating under acceleration and threw a Cylinder 5 misfire code (P0305). An independent inspection recommended replacing all spark plugs and an ignition coil almost immediately. The truck also has brake pulsation requiring brake work, torn wiper blades, inoperative bulbs, and even a broken sunglasses holder that I had already pointed out.
What frustrates me most is not that a used high-mileage truck needed maintenance — I understand that comes with buying used. ... Read More Google - May 11, 2026
T.hey are considerate, efficient and professional. They have the records of oil changes and services done to my care.
Had an appointment to get my oil changed and tires rotated. Had a 0730 appointment and got there about 0710. Was meet my the service greeter and got in right away. Went and had my coffee and popcorn supplied by the dealership and shortly after 8 I was on my way home. Very quick and easy way to have it done. Loved it!!
I received a canned reply from Applevalley Ford wanting me to contact them. I cannot think of anything they can do to resolve it, last times they tried to resolve an issue, my next experiences got worse. Maybe they can tell us here what they did or going to do to keep these kind of experiences and poor customer service from happening.
I told them after this last free oil change not to send me a review request, but they did, so here it is. As other reviews I read have stated, I would’ve rated a zero rating if ... Read More Google - May 4, 2026
I never bought a car or signed up for emails from this company. I have no idea how they acquired my email, but they keep sending me promotional spam despite unsubscribing at least three times.
Prior to her most recent visit, my wife and I felt like the service department was decent. However, I have doubts about returning--which is unfortunate because the location was fairly convenient for us. My wife arrived for her early morning appointment she scheduled in advance herself and the man who met her at the door rudely asked if she knew why she was there. Of course, she was there for routine maintenance. Something along the lines of "How can we help you today?" would have been just fine. A few hours later we got the call...the upsell. ... Read More Google - Apr 30, 2026
I made a appt online for Noon on a Saturday. Got in the appt. line and waited my turn. About 10 minutes later, a guy came up and took the keys and said they were going to put me in the drive-up lane. He said it would be a hour or so. After a hour and a 1/2, I asked what was going on. They said they had a hard time lifting my F250 truck and it would be just a little while longer. Aren't they supposed to be able to take care of all the vehicles they sell?
After 2 hours, ... Read More Google - Apr 27, 2026
This dealership performed the services I requested. They suggested the services without undue pressure! I liked that! The valet service pickup and delivery was incredible. I feel i can really trust this dealership to keep my vehicle it top condition.
I had an exceptional experience with the purchase of my 2026 Ford Explorer ST. Working with Tommy made the process smooth and he was very helpful in making sure I was taken care of.
I called at 1137am to ask about appointments or first come first serve oil changes. I was told it was first come first serve and was told they close the quick lane at 3 and close the shop at 4. I asked if I got in line by 3 of I would be good and was told no it all depends on the line. I left work early and arrived at 220pm and saw one lane close, one lane open, and 2 lanes with vehicles in them. I pulled up and asked to be seen and was told that the service center was already ... Read More Google - Apr 22, 2026
Entered into negotiations for the purchase of a new vehicle on 4/20/26. Was informed the vehicle was available for purchase. Spoke with the salesperson about trade ins that I would have on the new vehicle and told the salesperson that I would be purchasing the vehicle regardless of trade offers. Whether I decided to accept the trade offers or not. The salesperson never asked me for any kind of deposit so I assumed the truck would be held for me when I indicated I would purchase regardless. Today 4/21/26 I received a text from the dealership telling me the truck had been ... Read More Google - Apr 21, 2026
I had an excellent experience from start to finish. The three people I dealt with were helpful, willing to find answers to questions the very few times they didn't know something, and definitely not pushy. The sales rep went above and beyond in helping me get set up with my phone and explaining the different buttons on the steering wheel and dashboard. I will definitely go back there next time we need to purchase a vehicle.
The Shakopee location of Apple Valley Ford did a good job of picking up & dropping off my car for service. The problem is that they charged me too much twice. They didn’t charge the discounted price at first and then even after that was corrected the guy I spoke to on the phone couldn’t explain the pricing, which was still a bit too high. It was straightened out eventually, but I will hesitate to use the Shakopee location in the future.
Took my 2025 Ford F150 for scheduled maintenance and service and it was the best! Respect for me and my time. Tanner, the AV Service Technician was professional and great communication. Heck, he saved me money!
The entire team was great to work with. We have worked with Josh for over 10 years there now and have always had wonderful experiences.
I was coming to look at a vehicle after I got off work and had made an appointment with a salesman. He confirmed my appointment an hour before. When I arrived, he mentioned that the car we planned to look at had sold already. We drove an hour in rush hour to see one specific vehicle and then that vehicle was already gone. The salesman said “oh shoot, ya I should’ve maybe sent you a text” So unprofessional and a waste of time. I can’t believe how ridiculous that conversation was.
The entire team that I worked with was fantastic. There was nothing pushy about it, and was really just a conversation. I felt very heard, and the entire process was very easy. The entire processes was the fastest I have ever experienced from past purchases. I have already made sure to recommend Apply Valley Ford, along with Jillian specifically to friends that are looking for a new vehicle!