Apple Ford Apple Valley

JAKE was great to work with!

I had an outstanding experiance ordering and having a new Ford battery installed in my F-150. Scott Roberts worked with me to get the mobile service scheduled, at my convenience. The last battery I purchased from Apple Auto, for my F-150, lasted 8 years. My battery was not giving me any trouble, but I decided 8 years was long enough, so I purchased a new one before I had a problem with the old one.

I found the vehicle I had been looking for at Apple Valley Apple Ford in St. Paul Minnesota. This was my first remote buy and was a little apprehensive. But then I got the chance to work with the amazing Jillian! She went above and beyond to help me through the whole process including extra videos and pictures I requested. If you are looking at a vehicle there, I would definitely look her up! The reason for 4 stars is there was a lack of urgency on the financial side. I know that I was not front and center there, but the purchase dragged on days longer than it should have. I know if you are present buying a vehicle anywhere, the deal is usually done that day. I figured remotely, it would probably take a little longer. It may have just been me having an experience like that. I’m a pretty patient person and felt the vehicle was worth waiting for. The sale did finally get done and I am very happy with the vehicle. Thanks again Jillian!🙂

Always treated well at AV Ford both for my Ford Edge and even non ford vehicles.

I would not buy anywhere else!

⭐⭐⭐⭐⭐ I had such an amazing experience from start to finish! Jillian was absolutely phenomenal! She was welcoming, knowledgeable, patient, and genuinely kind. She made the entire car-buying process enjoyable and stress-free, never making me feel pressured or rushed. Her professionalism and personality truly made the experience exceptional! I also want to recognize the gentleman who helped me with financing (I believe his name was Matthew!). He was equally wonderful, taking the time to explain everything clearly and making the financial process smooth and comfortable. What impressed me most was how genuinely cared for and respected I felt throughout the entire experience. Exceptional customer service is about more than just making a sale, and these two truly demonstrated that. I hope management recognizes what incredible assets they have in Jillian and the finance team. They absolutely deserve the recognition! I couldn’t be happier with my experience and would highly recommend them to anyone looking for a vehicle. Thank you both so much!

Good service and friendly employees

Yesterday, I visited Apple Ford to test drive a few vehicles to find something to replace my car. We found a vehicle we really liked and Mark Bowerman assisted us through the purchase process. Mark was very patient, friendly and helpful during our purchase. Sarah went through all the paperwork thoroughly with us and the process was simple. We are grateful to Mark and Sarah - and Apple Ford - for helping us find our new car and for making the process so simple and easy! We’re so excited about our new Edge.

Everytime the employees go above and beyond helping me get my car in and out as quickly as possible and have always explained everything thoroughly and have been so kind.

go here!

Great experience

Great experience with Ryan, a friendly and knowledgeable professional. He applied no pressure and was super easy to work with. Good follow-up and great experience overall.

Apple Valley Ford was a local dealer registered to take care of my emissions recall. They’re great communication allowed me to schedule my at home software update on my 2020 Ford F150 to be done before work. John, the service technician communicated excellent with me, gave me recommendations, Was personable, friendly, and even did some other complementary tests on my vehicle to determine its overall health before the winter. I will be calling them in the future.