Apple Ford Apple Valley

Have bought 2 cars from Apple Ford since 2017. Service them exclusively at Apple. We drive 45 minutes from Fridley, for their Friendly respectful service. Technical service and Customer service is beyond excellent, (need another star for rating). 11-12-26 experience with Eric Ackerman was Exemplary. Wife and I are both well beyond retirement age and still working, often take a vacation day to have vehicles serviced at Apple, traveling early threw Mpls to avoid traffic, and waiting for service to be completed.. This particular visit was for recalls took a significant amount of time. Eric knew we planned to stay at the dealership while vehicle was serviced. The dealership made certain we driven to a restaurant for lunch, and returned to the dealership post lunch. Dealership took very good care of us. The accommodations at Apple are nice, just off the show room floor. Great for exploring the new vehicles, and low pressure from the sales staff. While sitting in the waiting area, observed other service managers/ technicians spend time with customers explaining work that was done. In one instance , where a customer was debating the expense of a repair, the manager went back into their past records, (deep dive ) to find what had previously been done , and its expense, ( ultimately helping the customer make a frugal decision on service action ). while walking the sales floor , also experienced unsolicited customer endorsement of Ford vehicles they own, refreshing and positive. Apple may not be aware the customer to customer conversations happen, ( endorsement of the Ford Product and dealership is paid forward ).

Apple Ford service is beyond outstanding. They pick up your vehicle, they diagnose the problem, they stand contact with you the whole time, make sure claims are taken care of with extended warranties if possible, and deliver your vehicle back to your house. They get it right!

I have come to this dealership numerous times to take care of problems that other dealerships and other service repair centers could not handle. Their service is exceptional, they always get me in very quickly, they take care of the problem efficiently, and their staff is knowledgeable and exercises exceptional customer service. There is no better place to go then Apple Valley Ford dealership.

Super busy dealer, good sales force and selection. Service department can be frustrating, super slow to even look at your vehicle. They'll give you a real quick appointment to drop off your vehicle, but several times my truck has sat in their parking lot for several days before they even get a chance to look at it. Every visit to service department is an adventure in patience and my blood pressure.

Solid service.

JAKE was great to work with!

I had an outstanding experiance ordering and having a new Ford battery installed in my F-150. Scott Roberts worked with me to get the mobile service scheduled, at my convenience. The last battery I purchased from Apple Auto, for my F-150, lasted 8 years. My battery was not giving me any trouble, but I decided 8 years was long enough, so I purchased a new one before I had a problem with the old one.

I found the vehicle I had been looking for at Apple Valley Apple Ford in St. Paul Minnesota. This was my first remote buy and was a little apprehensive. But then I got the chance to work with the amazing Jillian! She went above and beyond to help me through the whole process including extra videos and pictures I requested. If you are looking at a vehicle there, I would definitely look her up! The reason for 4 stars is there was a lack of urgency on the financial side. I know that I was not front and center there, but the purchase dragged on days longer than it should have. I know if you are present buying a vehicle anywhere, the deal is usually done that day. I figured remotely, it would probably take a little longer. It may have just been me having an experience like that. I’m a pretty patient person and felt the vehicle was worth waiting for. The sale did finally get done and I am very happy with the vehicle. Thanks again Jillian!🙂

Always treated well at AV Ford both for my Ford Edge and even non ford vehicles.

I would not buy anywhere else!

⭐⭐⭐⭐⭐ I had such an amazing experience from start to finish! Jillian was absolutely phenomenal! She was welcoming, knowledgeable, patient, and genuinely kind. She made the entire car-buying process enjoyable and stress-free, never making me feel pressured or rushed. Her professionalism and personality truly made the experience exceptional! I also want to recognize the gentleman who helped me with financing (I believe his name was Matthew!). He was equally wonderful, taking the time to explain everything clearly and making the financial process smooth and comfortable. What impressed me most was how genuinely cared for and respected I felt throughout the entire experience. Exceptional customer service is about more than just making a sale, and these two truly demonstrated that. I hope management recognizes what incredible assets they have in Jillian and the finance team. They absolutely deserve the recognition! I couldn’t be happier with my experience and would highly recommend them to anyone looking for a vehicle. Thank you both so much!

Good service and friendly employees

Yesterday, I visited Apple Ford to test drive a few vehicles to find something to replace my car. We found a vehicle we really liked and Mark Bowerman assisted us through the purchase process. Mark was very patient, friendly and helpful during our purchase. Sarah went through all the paperwork thoroughly with us and the process was simple. We are grateful to Mark and Sarah - and Apple Ford - for helping us find our new car and for making the process so simple and easy! We’re so excited about our new Edge.

Everytime the employees go above and beyond helping me get my car in and out as quickly as possible and have always explained everything thoroughly and have been so kind.